Cydarm's cyber response management platform is built for efficiency, allowing you to service multiple clients effectively across distributed teams whilst managing profitability. Cydarm for 3rd-Parties combines all the benefits of Cydarm for Virtual Teams with the ability to multi-tenant - meaning you can service multiple clients without being concerned about data leakage risk.
Conduct joint investigations across different levels of access, stay accountable to Service Level Agreements (SLAs), and quickly generate reports for clients on your performance, such as mean time to respond, contain, or recover. The easy to use reporting tool enables MSPs, MSSPs, DFIR firms, and other service providers to easily report on client threat environments to guide their security program with data-backed justification for additional services.
Solve the problem of competing priorities
Collaborate in real-time with distributed team members, with integrations that support off-platform communication of non-sensitive data.
Cydarm supports a whole-of-business approach to cybersecurity operations. Integrate with major SIEM, messaging, ITSM platforms, and more.
Use inbuilt playbooks and build your own to guide inexperienced team members and easily onboard new staff to quickly learn a client's environment and response requirements.
Maintain the need to know
Collaborating effectively with clients is one of the most difficult aspects of running a managed service. Conducting joint investigations with differing levels of access to data and telemetry, and documenting and retaining investigatory evidence can truly be challenging. To navigate the joint effort, Cydarm implements attribute-based access control (ABAC), which allows all appropriate collaborators on the platform to share only what is needed.
- A single management display console for all participants to collaborate on incidents
- Attribute-based access control keeps sensitive information secure
- Integrations with common ITSM platforms to instigate and track customer remediation activities
Keeping responses consistent with the playbook
Security operations teams suffer from some of the highest staff turnover in the cybersecurity industry. Retaining staff through better operational coordination and knowledge continuity is critical in a high pressure environment.
Playbooks disseminate new knowledge and methodologies to team members quickly, resulting in improved organizational ability to adapt to new threats.
Cydarm implements a consistent, open-source playbook format to describe incident response workflows. This maintains a source of truth for response activities that can easily be imported and exported to share with communities of interest.
Stay accountable to your customers
Accountability is paramount to a solid working relationship. Cydarm makes it easy to maintain and configure service levels around key security operations metrics, so management can keep track of KPIs and generate reports to send to all internal stakeholders or customers.
Cydarm makes incident and operational reporting simple so that you can demonstrate value to your customers with little effort.
Reduce time spent reporting with easily generated reports
Set and report on service levels, such as mean time to respond, contain, or recover
Generate reporting on preset service levels agreements or objectives
Continuous improvement driven by data
Cydarm leverages incident data as usable and essential performance indicators that supports improvement in the SOC or facilitates sales discussions for improvements in your customers controls.