Managed Security Service Providers (MSSP) are driven by the search for efficiency gains, and the need to stay accountable to their customers.
By demonstrating value to their customers, and controlling costs – long term, profitable growth can be realised.
Cydarm helps deliver on that promise.
Time is money
Time is money when running a MSSP. Keeping your security operations centre running efficiently is not just key to running a successful SOC, but also to prevent burnout amongst the security operations team.
Cydarm is easy to use, and integrates with other third party security solutions, so that the MSSP team can focus on finding threats and mitigating them.
Cloud-hosted Cydarm instances accessible from anywhere in the world
A single system to coordinate and manage for the required teams to work on incidents
Flexible time-zone settings supporting international collaboration
Maintain need to know
Collaborating effectively with clients is one of the most difficult aspects of running a MSSP. Conducting joint investigations, with differing levels of access to data and telemetry, and documenting and retaining investigatory evidence can be challenging.
Cydarm implements Attribute-Based Access Control (ABAC), which allows all appropriate collaborators on the platform to share only what is needed.
A single management display console for all participants to collaborate on incidents
Attribute-based access control keeps sensitive information secure
Integrations with common ITSM platforms to instigate and track customer remediation activities
Keeping responses consistent with playbooks
Security operations teams suffer from some of the highest staff turnover in the cybersecurity industry. Retaining staff through better operational coordination, and ensuring knowledge continuity, is critical in a high pressure environment.
Playbooks disseminate new knowledge and methodologies to team members quickly, resulting in improved organisational ability to adapt to new threats.
Cydarm implements a consistent, open-source playbook format to describe incident response workflows. This maintains a source of truth for response activities, and can be easily imported and exported to share with communities of interest.
Maintain a unified approach to managing security incidents
Onboard new personnel quickly and get them up to speed
Import and export playbooks
Data-driven continuous improvement
Stay accountable to your customers
Staying accountable to your customers is key to maintaining a solid working relationship.
Cydarm makes it easy to configure Service Levels around key security operations metrics, so management can keep track of Key Performance Indicators and generate reports to send to all internal stakeholders or customers.
Cydarm has easily generated incident and operational reporting, so you can demonstrate value to your customers with little effort.
Reduce time spent reporting with easily generated reports
Set and report on service levels, such as mean time to respond, contain, or recover
Generate reporting on preset service levels agreements or objectives